A straightforward credit system. Whether you need a single fix or an ongoing plan, you always know the cost before I start.
The Credit System
Credits are the unit of work at CantFixThat. Before I touch anything, I tell you exactly how many credits a job requires based on its complexity. No surprise invoices. No scope creep. You buy credits, I spend them fixing things, and the balance only moves when the issue is resolved, whether your credits are for a single fix or part of an ongoing plan.
Email me and describe your issue. Include your site URL, hosting provider, and any relevant details: error messages, recent changes, what you’ve already tried. Don’t send passwords yet. I’ll tell you the safest way to share access.
Within one business day I reply with a credit estimate based on the scope of work. You approve it before anything starts, and if a job turns out bigger than expected, I stop and check with you before using more credits.
I work through the problem, keep you posted, and confirm it’s fixed with you. Credits are deducted only when the issue is resolved.
Complexity Tiers
Plans & Pricing
Most folks start one of these two ways, but nothing here is one-size-fits-all. Tell me what you need and I’ll shape support to fit.
What I Cover
The tiers above list more. If you don’t see your issue, just ask.
Not sure if your issue qualifies? Just ask. If it’s outside scope, I’ll tell you upfront, and there’s no charge for the assessment.
Start with a single fix, one time and no subscription, and see exactly how I work. Or, if your site needs regular care, let’s talk and build a plan around it. If you’re not satisfied with the first job, I’ll make it right.